The Operating Model - Organize and Sustain

Implement the Operating Model in Modus ETP to organize and sustain your pharmaceutical enterprise's operations, driving continuous improvement and maintaining a competitive edge.

‍The Operating Model in Modus ETP is designed to help pharmaceutical enterprises organize and sustain their operational processes and activities. It defines, captures, and visualizes these processes, creating a 'living' process knowledge hub known as the Ways Of Working Centre Of Excellence.

Key Features:

  • TOM and Operating Model Design:
    Develop and refine your Target Operating Model (TOM) to align with strategic goals.
  • Operating Model Components: Manage all components of your operating model, ensuring comprehensive coverage of operational activities.
  • Product and Services Value System Design:
    Design a value system that integrates products and services for maximum efficiency.
  • Customer Experience Design (CX):
    Enhance customer experience by designing processes that meet customer needs effectively.
  • Business Role and Skill-Based Design:
    Define roles and required skills to ensure the right capabilities are in place.
  • Process Support Office:
    Establish a support office to maintain and update process documentation and standards.

Benefits:

  • Operational Excellence: Streamline processes for improved efficiency and effectiveness.
  • Sustained Knowledge: Maintain a central repository of process knowledge that supports continuous learning and improvement.
  • Improved Customer Experience: Design processes that enhance customer satisfaction and loyalty.
  • Role Clarity: Clearly define roles and skills to ensure all team members are equipped to perform effectively.

​Importance:

  • Organizational Clarity: Provides a clear structure for all operational processes and activities.
  • Continuous Improvement: Acts as a living guide that evolves with your business, ensuring processes remain up-to-date.
  • Enhanced Training: Multiple operating models serve as ongoing training guides, helping staff understand and adopt best practices.
  • Strategic Alignment: Ensures that operational activities are aligned with the business strategy and goals.

​​Core Features

01

Capture the Living Operating Model

02

Connect with the Target Operating Model Delivery

03

Connect with the Organizational Change Management Delivery

04

Connect with the Transformation Portfolio Delivery

​OM Instances

• Live
• To-Be
• As-Is
• Transitional

​OM Lense Criteria

• Product
• Category
• Functional / Teams
• Region
• Brands
• Supplier
• Customer
• Service

​OM Dimensions Cover

• Data
• System
• Process
• People
• Supplier
• Product
• Customer
• Service

​OM Process Flows

• L-1 (Industry Level Flow)
• L0 (End to End process flow
of the organization)
• L1 (Top Level process
areas under L0)
• L2 (Functional Level
Process Variances)
• L3 (Team, Role and
operational process details)
• L4 (Detail level with process
step understanding)

​OM Process Lifecycle

• New
• Delete
• Amend

​OM Components Cover

• Rules
• RACI
• KPI
• Governance
• Training Material
• Policy

​OM Process Optimization

• Process Workflow Intelligence
• Process Automation

​OM Process Governance

• Milestone governance
• Repeated process execution Tracking